PLEASE NOTE: All pets must be on leashes when entering and exiting Happy Hounds Hotel & Day Spa LLC. This is for the safety and relaxation of all of our guests.
Please mark any of the following that apply to your pet.
We require proof of all vaccinations to be up to date prior to your pet's service with us, whether boarding, daycare, grooming or training.
Required vaccinations are rabies, DHPP (distemper/parvo), and Bordetella.
Also, any pet that is boarding, attending daycare, or enrolled in Board and Train or Daycare and Train must be spayed/neutered by the age of six months. Spay/neuter is not required for grooming.
Proof of these vaccines must be on vet-issued paperwork. Puppy books will not be accepted. Paperwork can be sent by the parent or vet in the following ways:
Dropped off in person.
Fax: 716-338-1550
Email: marketing@happyhoundshotel.com
Uploaded to this website at: https://www.happyhoundshotel.com/stay-with-us
Uploaded on this form in the box below.
I understand these requirements and that it is my responsibility to ensure my pet's vaccines are up to date with Happy Hounds Hotel. I also understand that out-of-date vaccines or incorrect paperwork can result in cancellation of service.
I give Happy Hounds Hotel & Day Spa permission to request veterinary records and history from the veterinarian listed above if needed. I also understand that Happy Hounds Hotel & Day Spa does not guarantee it will use my veterinarian for my pet(s) should an emergency arise.
Happy Hounds Hotel & Day Spa LLC strives to provide the best care for all of our guests. These policies are set in place to ensure our guests receive the best care possible in a healthy, clean and safe environment.
Admission - All pets must be in good overall health. We reserve the right to deny admittance to any pet(s) that are lacking proof of vaccinations, and/or pet(s) displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. Although we have skilled staff members, our daycare and boarding caretakers may not be able to handle geriatric pets that require significant medical care. Prior to participating in any social activity (i.e. daycare/boarding), your pet(s) must be temperament tested and approved. Approved pets can have social privileges taken away if their behavior changes and they become aggressive or dominant. Pets six months or older must be spayed/neutered for daycare, boarding, Board and Train, and Daycare and Train. Spay/neuter is not required for grooming. Any pet arriving at Happy Hounds Hotel & Day Spa LLC with fleas and/or ticks will be treated at owner's expense. Happy Hounds Hotel & Day Spa LLC reserves the right to charge daily handling fees for illness, excessively difficult or aggressive pets requiring additional staff and/or additional time in order that we may deliver proper care for your pet(s).
Vaccinations - All pets must be current on all vaccinations. Vaccines are required to have been administered at least 2 weeks prior to their first visit. Pet(s) are required to have DHPP (distemper/parvo) vaccinations, rabies, and a yearly Bordetella (kennel cough).
Belongings - Happy Hounds Hotel & Day Spa LLC discourages bringing any items you would want returned in the condition they came in. Dogs in unfamiliar situations will tend to chew and destroy their items more than they would at home.
Happy Hounds encourages bringing the following items for boarding dogs:
Food and Medication. Detailed written/typed instructions are always encouraged.
When bringing food, bags, containers, baggies, etc. are all fine.
Pre-packaged meals are preferable. If bringing food in a large container, snap-lock or twist-off containers are preferred.
We do have a commercial refrigerator for anything that needs to be kept cold.
When bringing medications any pills that need to be split should be pre-cut.
Happy Hounds discourages bringing the following items for boarding dogs:
Bowls, unless your pet requires a special type of bowl, e.g. a slow feeder. All bowls should be labeled, preferably with a permanent marker, as we prefer to wash everything daily and do not want your items getting mixed up with others.
Other items:
Blankets and Bedding: We ask that any blankets and bedding brought into the facility are either machine washable or have a removable washable cover.
Toys and Treats: Toys and treats will only go in a pet's suite and never into the daycare. All toys and treats being put in the suite are subject to staff discretion, as any unsupervised chewing can create choking hazards. Because of this, some items may go home without ever having been put in the pet's suite.
We will make every effort to return these items; however, they may not be returned or may be returned in poorer condition. Happy Hounds Hotel & Day Spa LLC is not responsible for these items being lost, destroyed, discarded due to destruction, etc.
Emergencies - In case of an emergency, we will attempt to contact you or your listed emergency contact. We will use your veterinarian, or the veterinarian of our choice at our discretion. We suggest you attach a signed note that details your wishes/limits in case we need to seek veterinary care, otherwise we will do everything possible to preserve the life of your pet (e.g. bloating, bleeding, seizures). Regardless of how the emergency transpired, you, the parent, will be responsible for all costs involved.
Check-In/Check-Out Fees - Fees are set daily for each separate service offered. Daycare, boarding, grooming, and training are all treated as separate services. A complete list of services and fees can be found on our website, or call us for details. Check-in/check-out can be scheduled anytime during our hotel's hours. Reservations are required. Our boarding rate is daily and is based on the suite you choose. Monday through Friday, pets picked up before 12 PM are charged only the base suite rate, and pets picked up after 12 PM are charged an additional $15 late check-out fee. On Saturday and Sunday, pets picked up during the morning pick-up window (9–10 AM) are charged only the base suite rate, and pets picked up during the evening window (7–8 PM) are charged an additional $15 late check-out fee.
Holidays - We will be CLOSED to the public on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas, New Year's Eve, and New Year's Day. There will be no check-ins or check-outs permitted on holidays. The facility will be staffed accordingly, but the lobby will not be available as we will be focusing on caring for our guests.
Cancellation Policy - We require written notice of a cancellation at least 7 days before check-in during a holiday boarding period, and at least 48 hours before check-in at all other times of the year. If you need to extend your pet's stay, we require notification 24 hours before the scheduled pick-up time. We understand there are events that you have no control over such as weather, airline delays, and medical emergencies and will work with you to keep your pet safe and happy.
Rates and Services - All rates and services are subject to availability and change.
This is an agreement between Happy Hounds Hotel & Day Spa LLC and the pet owner. It cannot be altered in any manner. Any alteration of this agreement voids said agreement. Please initial our seven policies.
1. Owner understands and agrees to pay the rate for pet care provided in effect on the date the pet is checked into Happy Hounds Hotel & Day Spa LLC. Reservations are required for daycare and boarding. This includes drop-off and pick-up times. Notification of a cancellation must be provided at least 7 days prior to the hotel check-in date during holidays and at least 2 days prior to check-in during all other times. We recommend making all cancellations in writing via email. We will respond confirming your cancellation. If a reservation is not cancelled within the time frame stated above, the owner will forfeit the deposit or be charged a cancellation fee and, for holiday bookings, may be held liable for the dates reserved. By initialing 1, you agree you have read and understand our cancellation policy and accept responsibility for all dates booked at Happy Hounds Hotel & Day Spa LLC even should you choose to shorten your pet's stay after the cancellation periods have expired or should you fail to maintain necessary vaccinations required for your pet's stay.
2. Owner understands and agrees that while handling their own pet (i.e. leash in parking lot or in lobby) they are solely responsible for any harm or damage caused by their pet(s) while at Happy Hounds Hotel & Day Spa LLC and agree to pay for any harm or damage to persons, pets or property.
3. Owner understands and agrees that in admitting their pet(s), Happy Hounds Hotel & Day Spa LLC has relied on their representation that their pet(s) are in good health and have not been ill with any communicable condition in the last 60 days. Owner further verifies that their pet(s) have not harmed or shown aggression or threatening behavior towards any person or pet.
4. Owner understands and agrees that if their pet(s) are not picked up within 14 calendar days after the scheduled departure date, the pet(s) will be deemed abandoned. Happy Hounds Hotel & Day Spa LLC will make 3 attempts to contact you and your emergency contact person. Pet(s) that are deemed abandoned will be placed with an animal rescue group. All expenses incurred during this process are the owner's responsibility and may be pursued in small claims court.
5. Owner understands and agrees to indemnify and hold harmless Happy Hounds Hotel & Day Spa LLC, owners, and its staff for any loss, liability, claims, expenses, demands, causes of action, suits, rights, and entitlements of any kind, including without limitation, legal costs and attorneys' fees. Happy Hounds Hotel & Day Spa LLC, owners, and its staff will not be liable for any known/unknown problems/pregnancy/suspected or unsuspected illness/death that develop or for not seeking veterinary care, provided reasonable care and precautions are followed. The owner releases Happy Hounds Hotel & Day Spa LLC from any liability of any kind whatsoever arising from their pet(s) stay at Happy Hounds Hotel & Day Spa LLC.
6. Owner understands and agrees that if their pet(s) become ill or injured, or if the state of the pet(s)' health otherwise requires professional attention, Happy Hounds Hotel & Day Spa LLC is authorized to take whatever action is deemed necessary for the continuing care and well-being of their pet(s), and owner agrees to pay for any additional costs.
7. Owner understands and agrees that they will be responsible for the replacement cost of any destroyed bed, bedding or bowls, and for any damage to the room.
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